Thank you for choosing lulucut. We are dedicated to providing professional kitchen knives designed for chefs, culinary students, and commercial kitchens worldwide. We stand behind the quality of our products and aim to provide a smooth and reliable shopping experience.

If your order arrives and it’s not right, we promise to make it right. You may return any new, unused, and unaltered product within 30 days of delivery for a refund or exchange.

Refunds will be issued to your original payment method after inspection.

Return Shipping Costs

Customer-Initiated Returns:

If the return is due to personal reasons (e.g., dissatisfaction, wrong purchase, changed mind), the customer is responsible for return shipping costs and may incur:

15% restocking fee:

Deduction of shipping costs originally covered by us

lulucut-Initiated Returns:

We will cover return shipping if the return or exchange is caused by our mistake, including:

Defective product (not caused by misuse)

Wrong item sent

Duplicate order shipped

Shipped to an incorrect address due to our error

Eligible Return Scenarios

Returns will be accepted if:

Buyer remorse: does not meet expectations

Misinterpretation of product information

Wrong item purchased or ordered too many

Order cancellation after shipping

Customer entered the wrong shipping address

Returned within 30 days of delivery

To qualify for a refund:

Item must be in new, unused condition with original packaging and accessories.

Product must be purchased from www.lulucut.com
 or an authorized lulucut seller.

Return request must be submitted within 30 days of receipt.

After the returned item is received and inspected (typically within 48 business hours), your refund will be processed.

Depending on the payment provider, refunds may take 2–14 business days to appear in your account.

1. Request a Return:
Contact us at sales@tuocutlery.com with your return request and reason. For items that are defective or damaged, you must provide photos or videos as proof. If proof is not provided, the return will be treated as “buyer’s remorse,” and you will be responsible for return shipping costs and may incur a 15% restocking fee as well as any shipping costs covered by us.

2. Ship the Item Back:
Once your return request is approved, please ship the item back to us using a prepaid method. COD (cash on delivery) shipments will be refused.

3. Inspection and Refund:
After receiving and inspecting the returned item, we will issue a refund or process an exchange if the return conditions are met.

To exchange an item, please first complete the return process for the original item. Then, place a new order for the desired item. This ensures you receive your replacement product as quickly as possible.

· Return Shipping Costs: The customer is responsible for return shipping on the original order.

If you need to cancel or modify your order, please act quickly:

· Order Received: Modifications or cancellations can be made while the order is still in this status.

· Order Processed: Once the order is processed, it cannot be modified or canceled as it is already in the shipping queue.

If your order has already been shipped, you can return it after receiving it to qualify for a refund. To cancel your order, contact us at info@lulucut.com

lulucut guarantees that lulucut products will be free from defects in materials or workmanship under normal use for the lifetime of the product.

The lulucut Lifetime Warranty applies only to products purchased from lulucut or its authorized dealers, unless otherwise required by law. lulucut reserves the right to refuse warranty claims for products purchased from unauthorized dealers.

lulucut may require you to provide proof of purchase to demonstrate a valid warranty claim.

The lulucut lifetime warranty does not cover damage caused by improper operation, abuse, misuse, negligence, or accidents; damage resulting from product modification or alteration; nor damage caused by unauthorized service centers.

Email: info@lulucut.com
WhatsAPP:+86 19128614837